GOGPAYSLIP E-Payslip Frequently Asked Questions And Answers
Here are GOGPAYSLIP E-Payslip Frequently Asked Questions And Answers. This is to guide you and provide solution to any questions you may have concerning the GOGPAYSLIP E-Payslip.
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Table of Contents
What is an E-Payslip ?
Answer
An E-Payslip is a monthly payslip made available for all workers to view online on their computer screen, mobile phones and other internet enabled devices.
Why Is E-Payslips Introduced ?
Answer
E-Payslips have been introduced to foster easy, faster and improved access to pay information. E-Payslips provide several advantages to staff including:
- They are more secure than printed payslips as they are accessed via www.gogpayslip.com with a strict individual employee ID and password, which are known to only the staff.
- They are more secure than printed payslips as they are accessed via www.gogpayslip.com with a strict individual employee ID and password, which are known to only the staff.
- They can be accessed quickly and easily from any computer or mobile phone with internet access.
- Staff can access previous cumulated payslips.
- E-Payslips help the C&AGD to meet its commitment to making workers payslips readily available, effectively serve GOG staff, and correct some of the logistics challenges faced with delivery of printed payslips around the country.
Does the content of the E-Payslip differ from my current printed payslip ?
Answer
The content of the E-Payslip is the same as the printed payslip.
What does the E-Payslip look like ?
Answer
The layout of the E-Payslip is the same as your current paper payslip.
Will the E-Payslip affect my pay or pension ?
Answer
No, the E-Payslip is simply an alternative way that you receive notification of your pay. Your pay will still be transferred directly into your bank account or your existing method of payment. It does not in anyway affect the amount you receive as your pay or your pension.
Do I need to install any new software to access my E-Payslip ?How long will my E-Payslip be available to view ?
Answer
You will always be able to access your most recent payslip online, plus all previous E-Payslips.
No. However, if you want to save your payslip on your computer or pen drive, then you will need a PDF reader to enable you to view your payslip. Most computers today have a PDF reader already installed.
When in the month will I be able to view my E-Payslip ?
Answer
E-Payslips will normally be available as soon as Salary reports are processed and loaded. You will receive formal notification that your E-Payslip is available to view via text on your registered mobile phone or via email.
Can I access my E-Payslip at home ?
Answer
Yes, you can access your E-Payslip from any computer by logging into www.gogpayslip.com. As with any confidential information, it is recommended that caution is exercised when using shared computers, or computers in shared offices or public areas.
Can I print my E-Payslip ?
Answer
Yes, E-Payslips can be printed in the same way that you would print any other document when using a pdf viewer. Simply select the print icon in the pdf viewer, which will appear above your payslip. Your payslip will print on your default printer. As with any confidential information, it is recommended that caution is exercised when using shared printers, or printers in shared offices or public areas. For now during the trial period the print function will be disabled.
Can I view my E-Payslip on a Mac or PC or Mobile Phone ?
Answer
Yes, E-Payslips can be accessed via Macs, PCs or any mobile phone that is connected to the internet.
How often can I view my E-Payslips ?
Answer
As often as you like.
My lender and/or bank requires a hard copy of my payslips, can I still receive paper payslips if required ?
Answer
Yes you will still receive your paper payslip until further notice.
What happens if there is a fault with my computer? Will I still get paid ?
Answer
Yes. You will still get paid even if, due to technical problems, you can’t access your E-Payslip.
Will my E-Payslips be ‘backed up’ in case of serious technical problems ?
Answer
Yes. All E-Payslips, will be backed-up on a regular basis.
Are E-Payslips secure ?
Answer
E-Payslips will be accessed via www.gogpayslip.com, which is extremely secure. However, as with any confidential information, it is recommended that caution is exercised when accessing or printing E-Payslips using shared computers and printers; or computers and printers in shared offices or public areas. www.gogpayslip.com will perform an automatic log off if the system has been idle for more than 6 minutes. However, you are advised to take the following security precautions:
- Don’t leave your office with your computer still logged on to www.gogpayslip.com, either log off, or lock the computer.
- Don’t share your password with anyone
- Change your password if you think your security is in danger of being breached.
What should I do if I think the details on my E-Payslips are not correct ?
Answer
If you wish to query any part of your E-Payslip please send an email through the feedback system on www.gogpayslip.com.
Do I need to view my E-Payslip to get paid ?
Answer
No. You will still be paid regardless of whether or not you have viewed your E-Payslip. However, it is recommended that all staff view their payslips on a regular basis, to check that payments and deductions are correct.
Can’t open my payslip a ND am told I have exceeded my sms limit but the password has been sent out my email but I haven’t received any email. How can you help me
I forgot my password and I want to change it but ty they said I have reached my sms limit so what should I do
Please I can’t open my payslip anymore. I changed my password but couldn’t get SMS from controller. Later I found that I haven’t linked my email to the payslip. I couldn’t get message and now they said password limits reached 0245136379 thank you
Sent from my iPhone
I have tried accessing or logging into my Epayslip online but it keeps telling me , my password is wrong and my user ID isn’t valid or it’s unknown.
What’s actually the problem because I haven’t shared my password with anyone or is it because I entered it more than 5 times , that’s given me this error.
Please help me.
How do we update our phone numbers since that function no longer exist on the interface when one logs in?
How can my forgotten password be sent to my phone number not my email
If I’m able to access my payslip, does it means the money has been paid to my bank and necessary deductions taken?
How long does it take an update like uploading a passport picture on the Epayslip form to reflect online?
Am about to register and is telling me unknown payslip what can I do
Am about to register and is me unknown payslip what can do
please my l can no longer access my pay slip because I have requested many times
and I reached the end limit now l need my payslip seriously now how can I get a password
How can I generate my cold??
Please l forgot my password and was trying to create another one , while doing a msg was sent to me through the same phone I was using so I didn’t recognize it and I think they’ve sent so many msgs and now my account is blocked please what should I do. The msg I get is code msg limit
Please why is it that my payslip column is blank, nothing shows, it’s written no payslip for the selected month.
Were u paid
I Can’t Get My Registration Code To Register Payslip. How Can I Get It Since The Head Is Insisting He Didn’t Get The Code After My First Validation.
invalid username or password when I access payslip.how do I go about it.
Please was your problem solved? How did you go about it?
How can I get my cod
invalid username or password when I access payslip.thank you
Dear sir!
I have stopped working for three years. I have been trying to access my previous payslip with my Staff ID but it doesn’t work (it says Unknown payslip account). What does this mean?
The affordability on 1/9/22 is not the same today on the payslip. Please l want to no is causing the unstableness.
Any time I try to recover my password no new password is sent to m
No code is sent to me when I try to recover my epayslip password. I have been trying serval times but it not working
I can’t access my e-payslip account due to “SMS limit reached”
How can I access my payslip from 2015?
The system is telling me, the selected months and year is not available.
Please I can’t access my payslip due to lost of phone number that is attached to my account
Please I have been trying to get access to my payslip but not possible because I lost my phone number that is attached to my account so anytime I try it a new password will be sent to this lost phone number.what should I do, please
I can’t access my payslip as a result of SMS limits reached. What is the process to be able to login?
A bayport agent took my staff id and password. Since then l haven’t been able to access my epayslip.my staff id is 796725
I cannot access some of my payslip it written that no payslip available
Am experiencing the same issue, how were you able to resolve that??
Pls I can’t access my E payslip because I ve reached sms limit.What should I do
I have tried to recover password for my old password is forgotten and all that I receive is I have exceeded the password reset limit
Am trying to access my account but i keep getting invalid meanwhile that is the code they have given me to type into the box. Am even confused because i have tried all the different codes they give me yet invalid.
I have forgotten my password and reset messages have reached it trashold,hence I can’t access my payslip. What can i do?
How do I get my code for the mandate I generated when the number on my payslip is no longer active or in use
I can’t access my payslip,what can I do?
I have forgotten my password and reset messages have reached,hence I access my payslip. What can i do?
where do i go if i access my epayslip