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How To Request For E Levy Refund For Wrong Deduction

The Ghana Revenue Authority (GRA) has released guidelines on how charging entities should request for E Levy refund for wrong deduction or refunds, between May 1st and June 30th under Modified Phased Approach implementation of the E levy.

This is as stated in a release by the Commissioner-General of GRA, Ammishaddai Owusu-Amoah and addressed to all charging entities (MTN, Vodafone, AirtelTigo, Banks etc).

 

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About E Levy Refund For Wrong Deduction

  • The E-Levy implementation commenced on 1st May under a phased approach. Thus the implementation of the E Levy is in phases
  • Under this approach, all “on- net” transfers (transfers on the same network provider) and “off-net” transfers (transfers between different network providers) will attract an e-levy charge.
  • Also transfers to own accounts will be charged for this period, although the policy initially stated that transfers to own accounts would not be charged.
  • However, Charging Entities are to exempt “on-net” transfers (transfers on the same network provider) between accounts owned by the same person where the identity of the person can be determined.
  • These E levy deductions are due to technical challenges with the implementation of the E levy policy.
🔥  Declaration Of Wednesday, 21st September As A Public Holiday

 

E Levy Wrong Deduction Refund Guidelines

  • Due to this the Commissioner-General of GRA, Ammishaddai OwusuAmoah has released guidelines to charging entities to address challenges with wrong E levy deductions.
  • The E Levy Wrong Deduction Refund Guidelines are to assist the entities on how to handle the refunds for the Modified Phased Approach period until all stakeholders start using a common platform.

 

Requirements for E Levy Refund Of Wrong Deduction

  • You must provide proof of identity (Ghana Card or other National Identification Card including Passport, Driving License etc) to the Charging Entity that the receiving account is your own account, In such instance the charging entity shall use their internal processes to process the reversal or refund.
  • This is as made known by the Commissioner-General of GRA, Ammishaddai Owusu-Amoah with the following statement.
  • Where a transferor can provide proof (Ghana Card or other National Identification Card including Passport, DVLA. etc) to the satisfaction of the Charging Entity that indeed the receiving account is his/her own account, the charging entity shall use their internal processes to process the reversal/refund
🔥  Declaration Of Wednesday, 21st September As A Public Holiday

 

What Deductions Qualify For Refund

  • Deductions on “On-Net” transfers (transfers on the same network provider) between accounts owned by the same person where the identity of the person can be determined.

 

How To Request For E Levy Refund For Wrong Deduction

If you meet the stated requirements above ie if you made an On-Net transfer (transfers on the same network) between accounts owned by you where you have proof of identity (Ghana Card or other National Identification Card including Passport, Driving License etc) then do the following

  1. Call the call center of your payment service provider and report the wrong transaction
  2. Then provide proof of identity (Ghana Card, National Identification Card including Passport, Driving License etc)
  3. Then Wait for the wrong deduction to be reversed

 

The Official Release

The Official Release as sighted by us reads as follows

🔥  Declaration Of Wednesday, 21st September As A Public Holiday

Guidelines For Processing E-Levy Reversals & Refunds By Charging Entities

  • The Electronic Transfer Levy (E-Levy) will commence in a phased approach from May 1, 2022.
    Under this phased approach it has been decided that all “on- net” and “off-net” transfers including transfers to “own accounts” shall be subject to the e-levy. This is because of lack of visibility across all networks due to the phased approach.
  • However, Charging Entities are to exempt “on-net” transfers between accounts owned by the same person where the identity of the person can be determined.
  • Where a transferor can provide proof (Ghana Card or other National Identification Card including Passport, Driving License etc) to the satisfaction of the Charging Entity that indeed the receiving account is his/her own account, the charging entity shall use their internal processes to process the reversal/refund.
  • The Charging entity shall submit to the GRA (in addition to the prescribed tax form) a list of all claims made in respect of the above.
  • The Ghana Revenue Authorities may, in collaboration with the Charging Entity, use any other evidence available to it to prosecute a claimant who makes a claim fraudulently.
  • This reversal/refund arrangement is only valid for this Modified Phased Approach,
    from May 1, 2022 to June 30, 2022.

AMMISHADDAIOWUSU-AMOAH
COMMISIONER GENERAL

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