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How To Reverse Wrong E Levy Deduction

The Ghana Revenue Authority (GRA) has released guidelines on how charging entities should reverse wrong E levy deduction or refunds between 1st May  and 30th June  under Modified Phased Approach implementation of the E levy.

This is as stated in a release by the Commissioner-General of GRA, Ammishaddai Owusu-Amoah and addressed to all charging entities (MTN, Vodafone, AirtelTigo, Banks etc).

 

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Table of Contents

About How To Reverse Wrong E Levy Deduction

  • The E-Levy implementation commenced on 1st May under a phased approach. Thus the implementation of the E Levy is in phases
  • Under this approach, all “on- net” transfers (transfers on the same network provider) and “off-net” transfers (transfers between different network provider) will attract an e-levy charge.
  • Also transfers to own accounts will be charged for this period, although the policy initially stated that transfers to own accounts would not be charged.
  • However, Charging Entities are to exempt “on-net” transfers (transfers on the same network provider) between accounts owned by the same person where the identity of the person can be determined.
  • These deductions are due to technical challenges with the implementation of the E levy policy.

 

E Levy Wrong Deduction Reversal – Refund Guidelines

  • Due to this the Commissioner-General of GRA, Ammishaddai OwusuAmoah has released guidelines to charging entities to address challenges with wrong deductions.
  • The E Levy Wrong Deduction Refund Guidelines are to assist the entities on how to handle the refunds for the Modified Phased Approach period until all stakeholders start using a common platform.
🔥  Declaration Of Wednesday, 21st September As A Public Holiday

 

Requirements for E Levy Wrong Deduction Reversal

  • A transferor must provide proof of identity with either a Ghana Card or other National Identification Card including Passport, Driving License etc to the Charging Entity that the receiving account is his/her own account, In such instance the charging entity shall use their internal processes to process the reversal/refund.
  • This is as made known by the Commissioner-General of GRA, Ammishaddai Owusu-Amoah with the following statement.
  • Where a transferor can provide proof (Ghana Card or other National Identification Card including Passport, DVLA. etc) to the satisfaction of the Charging Entity that indeed the receiving account is his/her own account, the charging entity shall use their internal processes to process the reversal/refund

 

What Deductions Qualify For Reversal

  • Deductions on On-Net transfers (transfers on the same network provider) between accounts owned by the same person where the identity of the person can be determined are eligible for refund.
🔥  Declaration Of Wednesday, 21st September As A Public Holiday

 

How To Reverse Wrong E Levy Deduction

If you meet the stated requirement above ie if you made an On-Net transfers (transfers on the same network) between accounts owned by you where you have proof identity with Ghana Card or other National Identification Card including Passport, Driving License etc then do the following:

  1. Call the call center of your Mobile Money service provider and report the wrong transaction
  2. Then provide proof of identity with a Ghana Card, National Identification Card including Passport, Driving License etc
  3. Finally Wait for the wrong deduction to be reversed

 

Does E Levy Affect Withdrawal

  • No, e levy only affects transfers and not withdrawals

 

The Official Release

The Official Release as sighted by us reads as follows

 

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