Overview

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

 

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Call Center Representative responsibilities include:

• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions

 

Requirements

• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

 

Application Procedures : How To Apply

  1. Interested and qualified persons should visit the : OctoPhone Ghana Limited Recruitment Portal.
  2. Then read through the job offer
  3. Afterwards click on the apply now button
  4. You will be required to create a linked in account if you dont have one
  5. Afterwards click on the login button
  6. Then fill the OctoPhone Ghana Limited Recruitment form
  7. Then click on the submit button to submit