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Mpharma Recruitment

Here is the current Mpharma Limited Recruitment and how to apply. Mpharma Limited is inviting applications from qualified applicants for employment for the under-mentioned job vacancies.

 

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Vacancies Today

 

Customer Service Junior Associate

Job Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Processing orders and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Owns and leads multiple customer accounts and manages relationships utilizing project management best practices.
  • Serve as a product expert and provide existing customers with technical and product support where necessary.
  • Create and implement procedures that optimize the customer experience
  • Identify and find solutions to potential operational issues such as billing, deliveries of drugs, etc.
  • Interface with supply chain departments to ensure all orders are fully serviced within agreed timelines.

Qualifications

  • Bachelor’s degree in Pharmacy or related field
  • 3+ years of professional experience in a healthcare organization (including internships)
  • Pharmacist preferred

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Outbound Logistics Junior Associate

Job Responsibilities

  • Supervise and coordinate the loading of outbound shipments.
  • Picking and staging outbound shipments in accordance with the highest possible levels of productivity.
  • Ensure inbound and outbound shipments are accurate and free of damage.
  • Ensure the efficient and safe operation of all materials handling equipment.
  • Assist in maintaining the security of the warehouse.
  • Assist in monthly stock count preparations and execution.
  • Maintain a safe and clean work environment by keeping shelves, pallet area, and workstations neatly.
  • Organize warehouse and work area for orderliness at all times.
  • Supervise the use of proper safety equipment.
  • Create Pick List and Load List using SAP.
  • Generate Delivery Note using SAP.
  • Conduct operations in a manner that promotes safety.
  • Coordinating with the Transport Team on all delivery-related issues.

Job Qualifications

  • A minimum of 2 years of experience in the supply chain, logistics, or related fields is required.
  • Basic knowledge of inventory control, purchasing, receiving, pick/pack operations and inbound test return processes is required
  • An HND or degree in Supply Chain & Logistics or any related discipline is preferred.
  • Experience in the pharmaceutical or general healthcare industry is a plus.
  • Knowledge of SAP is a plus.
  • Possesses strong communication skills and the ability to pay attention to details.
  • Must be available to work in Accra.

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Planning Coordinator

Job Responsibilities

  • Develop long-term sales forecast as part of the M process used by the business for short and long-term capacity planning, materials planning and third-party supplier forecasts.
  • Work closely and will build close relationships with customers and supply chain contacts to deliver optimum product availability.
  • Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function.
  • Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.
  • Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions.
  • Ensure that risks to business are escalated within business-wide category planning forums with Root cause analysis and recommendations for mitigation.
  • Map out demand drivers assumed in the forecast & validate them against statistical and historical events.
  • Interact with provider engagements, operations and finance to understand demand forecast drivers.
  • Lead forecast bias and forecast error corrective action within the categories.
  • Utilize a collaborative and consensus approach by working with provider engagement and Customer Finance to obtain and ensure that current and accurate information is used for demand forecasts.
  • Use and maintain the Demand Planning software as the primary forecasting system tool and support projects around forecasting.
  • Provide input for Supply Planning in developing inventory strategies on existing items, new products, and product phase-outs.
  • Closely coordinate and communicate customer action plans with supply planning.
  • Monitor and communicate any imbalance or potential KPI miss with options to mitigate on a weekly and monthly basis.

Job Qualifications

  • A minimum of 2 years of experience in the supply chain, planning, logistics, or related fields is required.
  • Knowledge of Integrated Commercial Planning, S&OP and the demand planning process is required.
  • A degree in Supply Chain, Logistics or any related discipline is preferred.
  • Experience of working in the FMCG industry with a proven track record in the supply chain, demand planning and customer collaboration.
  • Demonstrated proficiency in statistics, forecasting and forecasting methods with an understanding of their financial and operational impacts.
  • Working knowledge of software related to demand planning is preferred.

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Warehouse Trainee (Contractor)

Job Responsibilities

  • Organize stock within the warehouse by properly unboxing, sorting, and shelving drugs in their designated bin locations
  • Verify all incoming and outgoing  shipments to be accurate and ensure all goods are in excellent condition
  • Monitor and report any missing or lost inventory to management
  • Properly pick, check and  pack items to be shipped according to company standards
  • Responsible for stock counts in internal and external facilities.
  • Work with the warehouse supervisor, order processing team, and delivery agents to ensure on-time deliveries.

Job Qualifications

  • 1-2 years experience in warehousing, distribution, retail, or hospital stores.
  • Minimum of MCA qualification.
  • Good communication skills and attention to detail.
  • Must be available to work in Accra.
  • Available to work weekends, and holidays.
  • Preferably reside around Spintex.
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Call Center Rep (Pharmacy Technician)

Job Responsibilities

  • Handle inbound and outbound calls in relation to client order to align with mPharma’s objectives.
  • Follow relevant call center communication scripts when engaging clients.
  • Engage and build sustainable relationships with clients.
  • Employ call center software in keeping appropriate records of all client communication.
  • Ensure clients are satisfied with the level of service being delivered by administering customer satisfaction surveys.
  • Maintain and improve quality of service by adhering to standards and guidelines.
  • Keep a shared log of functional/process improvements/issues for iterative purposes.
  • Seize opportunities to upsell products when they arise.
  • Update job knowledge continuously, and follow industry best practices.
  • Meet personal/team qualitative and quantitative targets.

Job Qualifications

  • BSC Pharmaceutical  Science, or any related program.
  • Is fluent in English with excellent writing, verbal, analytical, and organizational skills.
  • An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines.
  • A strong work ethic and a proactive “can do” attitude that requires minimal supervision.
  • Proficient in Microsoft Office Suite, specifically Excel.
  • Experience working in a pharma/healthcare environment is a plus.
  • A self-starter who can multitask while consistently producing high-quality deliverables.
  • Works effectively as a team member and promotes collaboration.
  • Exhibits creative problem-solving.
  • Has great active listening skills.
  • Has exceptional interpersonal and rapport-building skills.
  • Has a patient and empathetic attitude.

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Nurse Coach (NurseUp)

Job Responsibilities

  • The health coach will be in charge of recording and maintaining a database of records for all patients who have provided consent. More specifically, he/she will be in charge of the following:
  • Receiving patient consent documentation and administering mid and post-program questionnaires
  • Keeping inventory and coordinating kits/materials to patients who participate in the program
  • Coaching, periodic follow-up and mentoring of patients
  • Follow-up specialist coaching and support via phone calls, following a standardized yet personalized approach, with regular specified interactions to assist patients with adherence, persistence and disease-specific education for a period of 6 – 9 months
  • Organising and facilitating group educational seminars
  • Collection of specific data and reporting to the designated contact
  • Recording submitting Adverse Event reports and materials within a defined time period
  • Performing any other assigned task pertaining to the role

Job Qualifications

  • Bachelor’s Degree/Diploma in nursing/Registered Nurse preferred, allied health professionals e.g Public Health, Nutrition, Pharmacy, etc will be considered.
  • At least 2+ years experience working in Primary care and/or management of chronic heart failure
  • Possess a dynamic and energetic personality
  • Possess good patient engagement and counselling skills
  • Passion for helping patients improve their health and wellness
  • A strong work ethic and a “can-do” attitude that requires minimal supervision
  • Fluent English with excellent writing, verbal, analytical, and organizational skills
  • Strong background and up to date knowledge in cardiovascular disease management with a focus on heart failure would be an advantage

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Physician Engagement Associate

Job Responsibilities

  • Develop marketing and engagement plans on Mutti and the Patient Support Programs and communicate benefits to specialist physicians and encourage them to refer their patients to the support program.
  • Mapping and developing professional relationships with healthcare professionals in assigned therapeutic areas.
  • Acting as a focal point between mPharma and sales reps of pharmaceutical companies that enlist their drugs on Mutti. This will include aligning their go-to-market strategy with our engagement plan.
  • Participating in seminars and events in partnership with pharmaceutical companies that target specific HCPs to pitch Mutti and PSPs.
  • Developing and maintaining and updating a database of HCPs in different therapeutic areas that are important sales channels for Mutti.
  • Facilitating facility engagements and contract signing for PSPs involving the participation of hospitals and external pharmacies.
  • Managing regional holding facilities and performing monthly stock and payment reconciliations.
  • Assessing and reporting feedback from HCPs and patients to the Global PSP Lead to improve the delivery of PSPs.
  • Routing medication requests and general queries to the Mutti delivery pharmacy and call center.
  • Tracking and reporting on PSP drug dispensations and notifying relevant responsible parties of low PSP stock levels.
  • Documenting and reporting all adverse events to PSP medications through the appropriate channels within the stipulated timeline as specified by the pharmaceutical company.
  • Performing any other assigned task pertaining to the role.

Job Qualifications

  • Bachelor’s degree in healthcare administration or any health-related field.
  • 3+ years of professional experience.
  • Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders.
  • An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines.
  • A strong work ethic and a proactive “can do” attitude that requires minimal supervision.
  • Strong project management background.
  • Fluent in English with excellent writing, verbal, analytical, and organizational skills.
  • Proficient in Microsoft Office Suite, specifically Excel.
  • A self-starter who can multitask while consistently producing high-quality deliverables for a diverse set of concurrent initiatives.
  • Experience working as a medical sales representative would be an advantage.
  • A good understanding of the local healthcare terrain.

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Primary Care Nurse

Job Responsibilities

  • Lead the day-to-day seamless operations of Mutti doctor at the pharmacy level
  • Own the implementation of weekly community health screening for the assigned pharmacy
  • Educate, coach, follow up, and mentor enrolled patients.
  • Build and maintain relations to drive the growth of primary care
  • Deliver on agreed revenue, footfall, and Mutti registration targets for the given pharmacy
  • Coordinate any materials needed to drive the success of primary care at the pharmacy

Job Qualifications

  • Diploma in Nursing. BSc Nursing preferred.
  • Must be licensed to operate by the national regulator
  • Minimum of 1-year experience working in primary care
  • Good knowledge of community health and health screenings in general
  • Customer service experience required
  • Passionate about healthcare and developing better health outcomes for our patients
  • Fluency in local languages, excellent written and verbal English skills
  • Exceptional communication skills
  • Strong interpersonal skills with the ability to be flexible and adaptable and comfortable with ambiguity and changing priorities
  • Detail-oriented with a demonstrated ability to consistently and effectively produce quality work.

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Primary Care Nurse

Job Responsibilities

  • Lead the day-to-day seamless operations of Mutti doctor at the pharmacy level
  • Own the implementation of weekly community health screening for the assigned pharmacy
  • Educate, coach, follow up, and mentor enrolled patients.
  • Build and maintain relations to drive the growth of primary care
  • Deliver on agreed revenue, footfall, and Mutti registration targets for the given pharmacy
  • Coordinate any materials needed to drive the success of primary care at the pharmacy

Job Qualifications

  • Diploma in Nursing. BSc Nursing preferred.
  • Must be licensed to operate by the national regulator
  • Minimum of 1-year experience working in primary care
  • Good knowledge of community health and health screenings in general
  • Customer service experience required
  • Passionate about healthcare and developing better health outcomes for our patients
  • Fluency in local languages, excellent written and verbal English skills
  • Exceptional communication skills
  • Strong interpersonal skills with the ability to be flexible and adaptable and comfortable with ambiguity and changing priorities
  • Detail-oriented with a demonstrated ability to consistently and effectively produce quality work.
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Marketing Associate

Job Responsibilities

  • Working with retail teams, community health nurses in interacting with patients and potential mutti members to understand the key patient needs at communities where mutti pharmacies are.
  • Interacting closely with patients and potential customers to understand who they are, what their health care requirements are and how to connect with the target markets.
  • He/she will advise the team on strategic locations/spots to conduct community health outreaches, also plan and execute this strategy.
  • He/she will work with the team to create strategies to drive consultations and adoption of patient support programs
  • Manage and collaborate with agencies and stakeholders, identify and initiate partnerships with new vendors.
  • Work with an agency to design print materials brochure, flyers, branded t-shirts, logos, signposts, and all other marketing tools.
  • Develop and monitor campaign budgets
  • Prepare accurate reports on our marketing campaign’s overall performance on a monthly basis
  • Coordinate with advertising and media experts to improve marketing results
  • Work with the health services team to create educative content and materials for primary care marketing
  • Strategizing with the team to come up with fresh, innovative ideas/or modify existing ones

Job Qualifications

  • Bachelor’s degree in marketing, business administration, communications, or another related field.
  • 5+ years of professional experience in marketing communications

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Delivery Rider

Job Responsibilities

  • Checks receipts to ensure that items appearing are the same as in packages.
  • Obtains client/patients information to verify delivery location and communicate lead time.
  • Delivers assigned packages intact, within expected time frame, and adhering to map locations or verbal directions as required.
  • On delivery, inspects the package with the client and walks the client through payment processes until confirmation.
  • Maintains and improves quality by adhering to standards and guidelines
  • Follows call center/communication “scripts” when handling different topics
  • Performs other delivery duties as assigned by the business unit manager.

Job Qualifications

  • SHS WASSCE Certificate
  • Valid motor vehicle license
  • Licensed motorbike rider with at least 2 years riding experience.
  • Conversant with motorist code of conduct and use of GPS or maps.
  • Ability to work efficiently with all team members within and outside the unit.
  • Must pay attention to detail even under work related pressure.
  • Efficient at multitasking
  • Smartphone literate

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Onboarding Junior Associate

Job Responsibilities

  • Manage the onboarding process of the pharmacy after signing (hands over to the post-onboarding team after launch/opening).
  • Work with the refurbishment team on the renovation project:
    • Budget and design
    • Coordinate with the refurbishment and provide updates to Lead
    • Liaise between pharmacy owners and refurbishment team
  • Stock:
    • Provide existing drug list of the pharmacy to SCM for stock count exercise
    • Coordinate with SCM and pharmacy team on stock count exercise
    • Coordinate with data & ops and SCM on starter pack list using the consumption profile to inform 1st PO
    • Work with the facility in placing their 1st PO and coordinate delivery of the order.
  • Provide pharmacy staff with the requisite training on customer service, Bloom/Mutti app training, pharmacy services training.
  • Coordinate with the Mutti team on Launch (health) screening including marketing of the health screening.
  • Supervise the setup of the Pharmacy with mPharma-branded materials and Mutti marketing materials (Mutti Basket) in preparation for opening and/or launch.
  • Coordinate facility set up by Tech and Supply chain including drug list, unit of sale, and prices.

Job Qualifications

  • Bachelors’ degree
  • Project Management is a plus
  • 2+ years experience in Administration, Project Management  in the healthcare sector
  • Thorough understanding of Project management and influencing stakeholders
  • Enthusiasm to work with an early-stage start-up, commitment to helping us grow, and passion for healthcare in Africa
  • Thrive on achieving success in a target driven environment
  • A strong work ethic and a “can-do” attitude that requires minimal supervision
  • Fluent English with excellent writing, verbal, analytical, and organizational skills
  • Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
  • The ability to thrive in a matrix environment which requires working with multiple teams internally (this role will liaise with our Key Account, Technical, and Supply Chain teams)
  • Frequent travel within assigned territory

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Pharmacy Services Associate

Job Responsibilities

  • Responsible for ensuring that the pharmacies are following the guidelines in the Franchise Manual.
  • Provide weekly business updates and performance of assigned Pharmacies.
  • Undertake monthly business review meetings with Partners on business performance and institute performance improvement strategies where necessary.
  • Maintain and manage inventory, ordering new supplies when necessary, keeping inventory areas organized, follow up on orders placed with SCM, fulfillment, and delivery.
  • Coordinate with the Mutti team and provide support in the deployment of health screenings, Community Health, Telemedicine consultation, and all other Patient-related programs that offer value to the Mutti ecosystem.
  • Support the day-to-day seamless operations at QualityRx facilities and ensure that the pharmacy owners receive the right support.
  • Work with Billing Team to provide reports on variance resolution and inventory process improvement.
  • Tracking of outliers from facility’s order request to inform formulary additions
  • Tracking of revenue (weekly and monthly) and cash deposits
  • Monitor quantities ordered and match it with pharmacy consumption to inform demand forecast, supply.
  • Monitor the output of training by the CS team and retraining when necessary
  • Liaising with tech/product to provide support on the use of BLOOM and Ordering app.
  • Update facility on changes in operations – e.g. price changes, the addition of new drugs, billing cycles, etc.
  • Coordinate with SCM to manage expiries and their withdrawals.

Job Qualifications

  • Bachelor’s degree in Pharmacy
  • A licensed Pharmacist
  • 2+ years of professional experience
  • An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
  • A strong work ethic and proactive “can do” attitude which requires minimal supervision
  • Fluent English with excellent writing, verbal, analytical and organizational skills
  • Proficient in Microsoft Office Suite, specifically Excel
  • Strong project management background
  • Spotless business and personal background
  • Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
  • Experience working in a multinational company with teams located in other countries is an advantage
  • A self-starter who can multitask while consistently producing high-quality deliverables for a diverse set of concurrent initiative
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Project Coordinator

Job Responsibilities

  • Coordinate project management activities, resources, and information on the QRx renovation project.
  • Break projects into doable actions and set timeframes with the Contract Architect.
  • Communicate with Pharmacy owners on renovation plans including designs and timelines.
  • Provide maintenance support to partners post onboarding with Support from the Pharmacy Services Associate.
  • Work with Renovation firms to provide the most cost-effective and value-for-money budgets through estimate review provided by the firms.
  • Work with Onboarding Associates and in monitoring project progress and handle any issues that arise.
  • Act as the point of contact and communicate project status to all participants.
  • Ensure the renovation schedule is within agreed timelines.
  • Support Onboarding Associate in preparing the Pharmacy for opening/launch.

Job Qualifications

  • Bachelors’ degree in Bachelor of Science Quantity Surveying or Project management with construction experience
  • PMP / PRINCE2 certification is a plus
  • 1+ years experience in Construction and Project Management  in the healthcare sector
  • Understanding of Project Management and influencing stakeholders
  • Enthusiasm to work with an early-stage start-up, commitment to helping us grow, and passion for healthcare in Africa.
  • Thrive on achieving success in a target driven environment
  • A strong work ethic and a “can-do” attitude that requires minimal supervision
  • Proven work experience as a Project Coordinator or similar role
  • Experience in project management, from conception to delivery
  • An ability to prepare and interpret flowcharts, schedules, and step-by-step action plans
  • Solid organizational skills, including multitasking and time-management
  • Strong client-facing and teamwork skills
  • Familiarity with risk management and quality assurance control
  • Strong working knowledge of Microsoft Project and Microsoft Planner
  • Hands-on experience with project management tools (e.g. Basecamp or Trello)
  • Fluent English with excellent writing, verbal, analytical, and organizational skills
  • The ability to thrive in a matrix environment which requires working with multiple teams internally and externally.
  • Frequent travel within assigned territory

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Wholesale Junior Associate – Northern Region

Job Responsibilities

  • Deliver agreed on organic revenue targets
  • Provide valuable consumption insights to Supply Chain for monthly planning sessions
  • Own and lead multiple customer accounts and manage relationships utilizing project management best practices
  • Aggressively follow up with facilities on finalized bills and ensure collections are achieved in line with credit terms
  • Know the company’s product portfolio and provide existing customers with technical and product support
  • Deliver solutions to potential operational issues such as billing and delays in the delivery of drugs.
  • Enlist constant feedback from clients, and competition and communicate the same to the team.
  • “Get the sale” using various customer business-to-business sales methods
  • Service existing accounts, obtain orders and establish new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors.
  • Develop “out of the box” sales strategies/models, and evaluate their effectiveness
  • Focus sales efforts by studying the existing and potential volume of pharmaceutical dealers.
  • Monitor competition by gathering current marketplace information on pricing, new and existing products, delivery schedules, and merchandising techniques.

Job Qualifications

  • Bachelor’s degree in business, sales, and marketing
  • Understanding Supply Chain and inventory management practices and procedures is an advantage
  • Healthcare background preferred
  • Fluent oral and written English
  • 3+ years experience in the health domain either working with multinational pharmaceutical companies, clinician settings, or other healthcare services
  • Experience writing and submitting pharmaceutical tenders
  • An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
  • Thrives on achieving success in a target driven environment
  • Experience in managing and leading teams to success
  • A strong work ethic and a proactive “can do” attitude that requires minimal supervision
  • Fluent English with excellent writing, verbal, analytical, and organizational skills
  • Proficient in Microsoft Office Suite, specifically Excel.
  • Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
  • Experience working in a multinational company is an advantage.
  • A self-starter who can multitask while consistently producing high-quality deliverables for a diverse set of concurrent initiatives
  • Good knowledge of the region

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Wholesale Junior Associate – Volta/Eastern

Job Responsibilities

  • Deliver agreed on organic revenue targets
  • Provide valuable consumption insights to Supply Chain for monthly planning sessions
  • Own and lead multiple customer accounts and manage relationships utilizing project management best practices
  • Aggressively follow up with facilities on finalized bills and ensure collections are achieved in line with credit terms
  • Know the company’s product portfolio and provide existing customers with technical and product support
  • Deliver solutions to potential operational issues such as billing and delays in the delivery of drugs.
  • Enlist constant feedback from clients, and competition and communicate the same to the team.
  • “Get the sale” using various customer business-to-business sales methods
  • Service existing accounts, obtain orders and establish new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors.
  • Develop “out of the box” sales strategies/models, and evaluate their effectiveness
  • Focus sales efforts by studying the existing and potential volume of pharmaceutical dealers.
  • Monitor competition by gathering current marketplace information on pricing, new and existing products, delivery schedules, and merchandising techniques.

Job Qualifications

  • Bachelor’s degree in business, sales, and marketing
  • Understanding Supply Chain and inventory management practices and procedures is an advantage
  • Healthcare background preferred
  • Fluent oral and written English
  • 3+ years experience in the health domain either working with multinational pharmaceutical companies, clinician settings, or other healthcare services
  • Experience writing and submitting pharmaceutical tenders
  • An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
  • Thrives on achieving success in a target driven environment
  • Experience in managing and leading teams to success
  • A strong work ethic and a proactive “can do” attitude that requires minimal supervision
  • Fluent English with excellent writing, verbal, analytical, and organizational skills
  • Proficient in Microsoft Office Suite, specifically Excel.
  • Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
  • Experience working in a multinational company is an advantage.
  • A self-starter who can multitask while consistently producing high-quality deliverables for a diverse set of concurrent initiatives
  • Good knowledge of the region

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