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Massive Recruitment at MTN Ghana

Here is the ongoing MTN Ghana recruitment and how to apply. MTN Ghana is inviting applications from qualified applicants for employment for the under-mentioned job vacancies.


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Vacancies Today


Recruitment Of Analyst, Enterprise Business Planning 

Job Responsibilities

  • Prepare financial feasibility on all new Products and Services (Innovations and Re-innovations), Sponsorships and promotions, and potential partnerships / acquisitions
  • Perform Profit & Loss analysis for Enterprise Business decision making
  • Prepare pre and post evaluation on all Enterprise Business products & services, projects (partnerships, converged services etc.).
  • Provide input on commercial analysis and/or Business Case for Opex module, IRU and major service delivery projects
  • Check and confirm performance to ensure the payment of appropriate commissions.
  • Work closely with Manager, Quality Control & Operations to ensure adherence to all financial Service Level Agreements with clients.
  • Provide input for preparation of Annual Business Plans
  • Track, analyse, review and reconcile Enterprise Business budget – OPEX Management for line manager approval.
  • Conduct periodic (monthly) analysis of Product and Service performance (Product Management) to support decision making
  • Review ICT tariffs to ensure divisional objectives are achieved
  • Provide input for tariffs review of all other Enterprise products & Services including New New products
  • Collaborate with Marketing to manage Post Paid tariffs and ensure tariff change forms are filled to effect changes in tariffs.
  • Provide input on ICT tariffs into the update and review of the company’s tariff book
  • Identify financial risks related to the Enterprise Business Division and advise line manager accordingly.
  • Gather finance-related industry intelligence to aid in business decisions
  • Produce monthly reports


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Recruitment Of Analyst, Network Quality Reporting

Job Responsibilities

  • Periodically run the prioritization model for MTN Ghana.
  • Focus on network related regulator (NCA) relations by consistently tracking, monitoring, highlighting risk and recommending action plan.
  • Proactively monitor and investigate quality issues raised in any forum by critically analysing issues affecting quality.
  • Perform bi annual prioritization of all sites in the Network for Customer Experience Model       Collection of data, reprioritization and circulation to all stakeholders.
  • Analyse NCA QoS drive log files received from NCA and generate reports on agreed templates for reconciliation with the regulator.
  • Support in conducting research and analysis of NWG statistics in relation to initiatives in war room.
  • Liaise closely with the MTN regulatory team on the NCA QoS drives and reports generated by NCA Network Monitoring Systems so as to mitigate any compliance violation
  • Perform analysis of KPIs and recommend areas of focus to enable the organization meet NCA requirements.
  • Provide support for Marketing; Geo Marketing team on research into NWG KPIs            by preparing reports and analysis, investigating and establishing of correlation, etc
  • Benchmark NCA NMS reports against reports from MTN reporting system and making timely recommendations.
  • Investigate and report on revenue loss due to network challenges.
  • Deliver on all assigned and ad-hoc work-related requests


Recruitment Of Manager, Enterprise Service Delivery

Job Responsibilities

  • Manage the work and project / time allocation of service delivery teams and implementation specialists, ensuring that all contractual deliverables and milestones are met according to approved project plans.
  • Maintain outstanding client relationships by diagnosing client needs and working closely with the solutions manager to ensure that issues are addressed in a timely fashion, and that the final product / solution is of appropriate quality and meets or exceeds client expectations.
  • Drive internal and client meetings covering delivery performance, service improvements, quality, and processes
  • Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team
  • Ensure the lines of communication are always open by circulating reports that keep stakeholders in the loop on project status and in-sync with the latest development schedule and priorities.


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Recruitment Of Engineer, Networks Field Service

Job Responsibilities

  • Day-to-day supervision and coordination of all regional technical operations and maintenance activities in the region with the Managed Service Provider to ensure all network SLAs/ KPIs, customer KPIs/SLAs, due dates and specifications are strictly adhered to.
  • Liaising with the central change management team to ensure that all network changes within the region are effectively managed.
  • Serve as the MTN resource to be part of all network acceptance tests of all nodes and services.
  • Assist Sales team in identifying and closing opportunities from a technical perspective.
  • Provide input for OPEX and CAPEX budget for the region.
  • Implement procedures, processes and systems to track and monitor network service quality and customer-service standards within the region.
  • Meet regularly and on an ad hoc basis with Managed Service Provider to discuss and track performance or technical and customer issues
  • Ensure all network spares inventory are in place and appropriately stocked per managed service contract SLA
  • Perform spot checks to ensure compliance by Managed service provider to all HSSE ideals within the region
  • Produce reports to evaluate/benchmark regional performance in accordance with Network Regional Coordination guidelines.
  • Ensure network radio KPIs are achieved and tracked on a daily basis
  • Ratify KPI exclusions claimed by Vendors with the central team
  • Develop and execute a preventive maintenance program for all parts of the network within the region.
  • Schedule and attend customer review meetings for enterprise customers.
  • Track FTTH (Fixed broadband) installations and fault repairs within the region
  • Ensure power availability at all switch centres and cell sites
  • Serve as a plant protection officer to ensure outside plants are protected from damage.
  • Completion of physical on-site inspections of sites
  • Asset inspection, database tracking and validation


Recruitment Of Analyst, Revenue Assurance

Job Responsibilities

  • Responsible for the review of inherent potential risks within the xtra time/byte/Money space
  • Design and Implement primary and secondary controls within the xtra time/Byte/money space to prevent and detect leakage
  • Responsible for primary controls monitoring
  • Responsible for Secondary control performance and exception remediation
  • Daily data quality monitoring on RAFM platform
  • Revenue reporting and usage trend analysis
  • Conduct pre and post xtra time/byte/money product and services implementation test
  • Review changes to the xtra time/byte/money system and user logs
  • Perform borrowing and repayment analysis
  • Perform bad debt aging analysis


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Recruitment Of Management Contractor, Capital Projects 

Job Responsibilities

  • Direct and manage project development from beginning to end.
  • Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
  • Develop full-scale project plans and associated communications documents.
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
  • Liaise with project stakeholders on an ongoing basis.
  • Estimate the resources and participants needed to achieve project goals.
  • Draft and submit each project’s budget requirements and recommend subsequent budget changes where necessary.
  • Set and continually manage project expectations with team members and other stakeholders.
  • Delegate tasks and responsibilities to appropriate personnel including vendors and divisional staff.
  • Identify and resolve issues and conflicts within the project team.
  • Identify and manage project dependencies and critical path.
  • Plan and schedule project timelines and milestones using appropriate tools and track project milestones and deliverables.
  • Supervise the preparation and delivery of different project documents in accordance with Capital Project Management Framework, e.g. Project Briefs, Scope Statements, Project Plan of Execution, Progress Reports, and other documentation and presentations.
  • Determine the frequency and content of status reports from the project team, analyse results, and troubleshoot problem areas.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Define project success criteria and disseminate them to involved parties throughout project life cycle.
  • Conduct project post analysis and create a recommendations report in order to identify successful and unsuccessful project elements.
  • Develop best practices and tools for project execution and management.
  • Provide high level leadership, direction and team spirit to subordinates.
  • The ability to guide investment plan and capital expenditure in line with strategic plan.
  • Plan and identify areas of Skill enhancement for all project team members and stakeholders.
  • Support Divisional Annual budget preparation and control Capital and Operating Expenditure budgets



Application Procedures: How To Apply

  1. Interested and qualified persons should click on a preferred vacancy and check the “Application Procedures” section to apply


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