Business Risk and Continuity Manager at Telecel Ghana

Table of Contents

Responsibilities

Ensure operational resilience by implementing robust Business Continuity and Crisis Management (BCCM) strategies to prepare for, respond to, and recover from disruptions.
Design and maintain a comprehensive Business Continuity Management System, incorporating accurate Business Impact Assessments (BIAs) and Business Recovery Plans (BRPs) tailored to the organization’s needs.
Establish and oversee a fully functional Business Recovery Centre and both primary and alternate Crisis Management Team (CMT) incident rooms, including online facilities for communication and coordination.
Regularly review and update the Telecel Ghana Crisis Management Action Plan (CMAP). Test BCCM strategies and conduct simulation exercises to ensure operational readiness.
Serve as the CMT Coordinator for Telecel Ghana, facilitating timely and effective responses to crises.
Lead the activation of the Crisis Management Team during emergencies and provide critical support for crisis resolution.
Maintain and enhance a detailed CMAP that clearly defines team roles and responsibilities.
Assist Telecel Mobile Financial Services in maintaining its license and compliance with ISO 27001 (Information Security Management Systems), ensuring no non-conformities during audits.

Oversee the transparent and effective management of enterprise risks at Telecel Ghana.
Develop and implement a comprehensive Enterprise Risk Management (ERM) Framework and lead initiatives to mitigate identified key risks.
Integrate risk management practices into business operations and foster a culture of risk awareness.
Chair and facilitate the effective functioning of the Telecel Ghana Risk Steering Group.
Engage stakeholders to support and enhance the risk management process.

Proven experience and formal training in Business Continuity and Crisis Management.
Strong strategic thinking, problem-solving, and analytical capabilities.
Expertise in Enterprise Risk Management methodologies and frameworks.
Background in security and risk management within the telecommunications sector.
Excellent interpersonal, communication, and collaboration skills to support effective continuity planning.
Proficient in report writing and delivering clear oral communication.
Bachelor’s degree or equivalent qualification in a relevant field.

In-depth knowledge of crisis, risk, and business continuity management.
Understanding of financial statements and budgetary processes.
Proven ability to develop and implement policies that address evolving business needs.
Experience leading teams to achieve key performance indicators (KPIs).
Adaptability to changing environments and challenges.
Strong background in telecommunications security and risk management.

This role requires a strategic, proactive individual with a passion for resilience, risk management, and operational excellence