Sales Executive At Marriott International

Marriott International is dedicated to building a diverse workforce and fostering an inclusive, people-first culture. We provide equal opportunities and prohibit discrimination based on protected categories such as disability and veteran status, as well as other applicable laws.

Marriott Hotels continuously redefines hospitality by combining innovation with the comfort of familiarity. As a Marriott team member, you’ll uphold the promise of “Wonderful Hospitality.

Always.” while delivering forward-thinking, thoughtful service that aligns with our global legacy. Joining Marriott Hotels means becoming part of a worldwide portfolio of brands under Marriott International. Thrive in a supportive and inspiring environment where you can excel, pursue your purpose, and be your best self.

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About JW Marriott

JW Marriott, a luxury brand within the Marriott International portfolio, features over 100 prestigious properties in key cities and stunning resorts worldwide. At JW Marriott, employees come first, as their happiness directly impacts guest satisfaction. JW associates are confident, innovative, and genuine, continuing the legacy of founder J. Willard Marriott. JW Marriott provides unparalleled opportunities for training, growth, recognition, and a supportive workplace centered on holistic well-being. By taking care of associates, JW Marriott ensures exceptional guest experiences—a philosophy known as “The JW Treatment™.” Join JW Marriott and be part of a global team where you can pursue your passions and become the best version of yourself

Responsibilities

Address guest inquiries, issues, or requests by liaising with the relevant departments (e.g., Sales, Data Administration, Accounting). Employ effective sales strategies to enhance revenue while fostering guest loyalty to Marriott, including offering upgrades.
Provide complimentary items, such as rewards points, show tickets, or gift certificates, as tokens of appreciation. Actively promote the brand’s image both internally and externally.
Manage requests for redeeming Marriott Rewards points and process reservations, modifications, or cancellations received via phone, fax, or mail.
Accurately enter Marriott Rewards details into the system when handling reservations. Respond to guest calls, queries, or concerns professionally while maintaining records. Perform administrative tasks for Sales & Marketing, including filing, sending emails, and typing documents.
Support management by assisting in employee training and motivation and acting as a role model. Adhere to company policies, maintain professional attire and confidentiality, and safeguard company assets.
Greet all guests warmly in line with company standards, anticipate their needs, and express genuine gratitude for their patronage. Communicate clearly and professionally in person, over the phone, and in writing. Foster positive workplace relationships and collaborate effectively with colleagues to achieve common goals.
Monitor others to ensure quality standards are met. Handle physical tasks like moving or lifting items under 10 pounds. Fulfill any additional duties as assigned by supervisors.