Sales Executive At Marriot International

Marriott International is committed to fostering a diverse, inclusive, and people-first environment. As an equal opportunity employer, we prohibit discrimination on any legally protected basis, including disability and veteran status.

At Marriott Hotels, we strive to redefine hospitality by combining innovation with comfort. As a Marriott associate, you contribute to the brand’s legacy of “Wonderful Hospitality. Always.” Join our global team, excel in your purpose, and grow within a supportive, world-class organization.

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About JW Marriott

JW Marriott, part of Marriott International’s luxury portfolio, features over 100 iconic properties in prominent cities and resorts worldwide. Guided by the values of founder J. Willard Marriott, JW Marriott prioritizes associate well-being, recognizing that happy associates lead to exceptional guest experiences.

Here, associates enjoy camaraderie, diverse opportunities, and holistic career development in a luxury setting. When you join JW Marriott, you’re part of a global team where you can thrive, find purpose, and achieve your best self.

Responsibilities

Collaborate with relevant departments (e.g., Sales, Data Administration, Accounting) to address guest inquiries, requests, or issues.
Employ effective sales techniques to boost revenue while fostering guest loyalty to Marriott, including upselling opportunities.
Offer complimentary gifts, such as reward points, show tickets, or gift certificates, as a gesture of appreciation for guest patronage.
Enhance brand image both internally and externally. Handle Marriott Rewards redemption requests and process all reservation-related tasks, including changes, cancellations, and new bookings received via phone, fax, or mail.
Accurately input Marriott Rewards details during guest reservations. Respond to and document guest calls, inquiries, and concerns. Support the Sales & Marketing team through general office tasks, such as filing, sending emails, typing, and faxing.
Assist management in training and motivating employees and serve as a role model.
Comply with company policies, maintain a professional appearance, safeguard proprietary information, and protect company assets.
Greet and acknowledge guests following company standards, anticipate their needs, and express genuine gratitude for their business.
Communicate professionally, review documents for accuracy, and use appropriate telephone etiquette.
Build positive relationships with colleagues, contribute to team objectives, and address team concerns appropriately.
Oversee the performance of others to meet quality standards.
Verify information across various formats and perform job-related physical tasks, such as lifting objects up to 10 pounds.
Execute other duties as assigned by supervisors.