Telecel Ghana Recruitment 2025
Telecel Ghana, a prominent player in the nation’s telecommunications sector, is actively expanding its team in 2025.
The company is seeking skilled professionals to join its dynamic workforce, offering a range of opportunities across various departments.
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About Telecel Ghana
As the majority shareholder of Ghana Telecom Company Limited (GTCL), Telecel Ghana brings extensive experience in telecommunications operations across Africa. The company is dedicated to delivering outstanding innovation on a global scale, coupled with highly responsive services.
Joining Telecel Ghana means becoming part of a dynamic global community committed to connecting people and fostering a better future. The company offers opportunities across various functions, including Commercial, Corporate, and Technology sectors, providing a platform for professional growth and development.
Embark on a rewarding career journey with Telecel Ghana and contribute to shaping the future of telecommunications in the region.
Current Openings
Mobile Voice Specialist
Responsibilities
- Meet subscriber and revenue goals for mobile voice services by developing and executing effective strategies.
- Collaborate with the product and services team to maximize value throughout the product lifecycle.
- Analyze market trends and assess potential products for future development.
- Track and optimize key voice performance indicators (customer base, usage, and revenue).
- Increase voice service adoption to align with business objectives.
- Oversee national roaming activities to maximize revenue potential.
- Prepare and analyze regular performance reports (daily, weekly, monthly) to guide strategic decisions.
- Conduct detailed analysis of customer behavior throughout the product lifecycle.
- Evaluate product performance before and after launch, measuring revenue impact and customer satisfaction.
Account Manager
Responsibilities
- Provide account data to the Sales Manager to support sales plan development and track its execution.
- Participate in or lead virtual account teams to achieve revenue and profitability targets.
- Create regional contact strategies and account development plans (ADP) for assigned accounts.
- Build and manage a pipeline of potential clients, systematically qualifying leads and guiding them through the decision-making process to close sales.
- Provide strategic insights at the executive level within assigned accounts, demonstrating a deep understanding of their business needs and presenting Telecel Enterprise Sales’ value proposition.
- Identify training and development needs for both personal growth and the virtual account team’s skill enhancement.
- Ensure seamless channel management, leveraging CRM and knowledge management systems to enhance account management professionalism.
- Integrate quality management processes into all sales activities, ensuring efficient execution on a daily basis.
- Regularly track performance using relevant metrics, taking proactive steps to meet or exceed targets.
- Deliver sales performance insights to aid management in decision-making.
- Ensure strict compliance with telecommunications regulations, licensing requirements, and competition laws.
- Foster and maintain strong working relationships across departments to support business objectives.
Product Manager – Remittance
Responsibilities
- Drive the expansion of the remittance business by developing and executing strategic initiatives.
- Identify industry trends and opportunities to create growth strategies.
- Design innovative and competitive products to enhance both local and international remittance services.
- Implement best practices and compliance measures to meet AML and regulatory requirements.
- Optimize pricing strategies by benchmarking against local and global markets to maximize profitability.
- Take full ownership of revenue targets and ensure their achievement.
- Develop and oversee a marketing strategy to increase adoption and engagement.
- Collaborate with partners to strengthen remittance flows in both sending and receiving markets.
Mobile Financial Services Manager-Telecel Cash
Responsibilities
- Lead the strategy to expand Telecel Cash’s market presence and revenue growth.
- Drive the development and launch of innovative mobile financial services (MFS) products tailored to customer needs.
- Collaborate with M-Pesa Group and other partners to implement industry best practices in product development.
- Ensure smooth integration of fintech solutions to enhance services for customers, merchants, and agents.
- Navigate regulatory and compliance challenges to accelerate product rollouts and approvals.
- Prioritize customer feedback and performance analytics to enhance platform capabilities and execution strategies.
- Lead efforts to resolve regulatory obstacles and secure approvals for new product releases.
- Advocate for customer-centric product design to align offerings with market demands.
- Identify and negotiate strategic partnerships to strengthen the Telecel Cash ecosystem.
- Work closely with internal teams to drive new revenue streams through fintech innovations.
- Oversee technical integrations with third-party platforms to expand service accessibility.
- Optimize platform capabilities to support market expansion and scalability.
- Collaborate with technology teams to ensure the platform remains scalable and high-performing.
- Develop and execute marketing strategies to boost awareness and adoption of Telecel Cash.
- Utilize customer insights and market research to enhance engagement and retention.
- Implement Customer Value Management (CVM) initiatives to improve customer lifetime value.
- Work with the marketing team to align brand positioning with business objectives.
B2B Training and Capacity Manager
Responsibilities
- Develop and implement tailored learning programs for all customer-facing roles, including Account Managers (Corporate Sales and SME), Retail Shops, and Digital Channels.
- Incorporate diverse training methods, such as in-person workshops, e-learning modules, micro-learning content, and on-the-job coaching.
- Combine methodology training with product knowledge to support a consultative selling approach, positioning Telecel Business as a trusted partner.
- Use practical exercises, role-playing, and real-world scenarios to reinforce the Telecel Business sales methodology.
- Create training materials covering B2B products and services, including Dedicated Internet, Broadband, Leased Lines, Mobile, IoT, Cloud, Unified Communications, and Value-Added Services.
- Ensure training content includes product features, benefits, use cases, competitive advantages, and operational processes.
- Leverage modern learning tools and technologies, such as learning management systems, virtual reality, and gamification, to enhance engagement and interactivity.
BSS Support Systems Manager
Responsibilities
- Set strategic direction for the continuous enhancement, integration, and seamless operation of business systems to improve efficiency, mitigate risks, enhance customer satisfaction, and safeguard revenue.
- Collaborate with key departments—Customer Operations, Revenue Assurance, Audit, Corporate Security, Finance, Business Units, and Technology—to align system functionality with business goals and drive digital transformation.
- Lead and oversee the development, optimization, and integration of critical platforms, including CRM, Revenue Assurance, Fraud Management, SIM/eSIM registration, Call Center solutions, Subscription Engines, ERP, and core BSS.
- Ensure system roadmaps are aligned with business objectives and digital innovation efforts.
- Assess and adopt emerging technologies to maintain system scalability, security, and innovation.
- Build and mentor a high-performing IT team, including analysts, developers, and specialists.
- Oversee end-to-end IT BSS delivery and management, ensuring timely execution.
- Supervise development and maintenance partnerships to meet deadlines and performance expectations.
- Implement secure solutions that comply with security regulations and best practices.
- Ensure regulatory compliance related to data privacy, risk management, and operational security.
- Monitor system health, stability, and uptime, defining key performance metrics for optimization and process improvement.
- Manage vendor relationships and service level agreements (SLAs) to ensure performance standards are met.
- Coordinate with vendors for integrations, system fixes, and upgrades.
Commercial Manager, TowerCo
Responsibilities
- Revenue Management: Develop and implement strategies to meet revenue and profitability goals. Identify and pursue new business opportunities, including colocation services.
- Customer Relationship Management: Establish and nurture strong relationships with key partners, such as MNOs, ISPs, and radio stations. Serve as a point of contact to address disputes and enhance customer satisfaction.
- Market and Competitive Analysis: Conduct market research to track industry trends and competitor activities. Provide data-driven insights to guide strategic planning and pricing strategies.
- Operational Coordination: Collaborate with Technology, Finance, and Sales Operations teams to ensure commercial strategies align with operational capabilities. Oversee project execution to ensure timely and cost-effective delivery.
- Contracts and Negotiations: Lead contract negotiations with MNOs and other clients, ensuring agreements are financially viable and adhere to company policies.
Senior Account Manager – Corporate Sales
Responsibilities
- Supply account-related data to the Sales Manager to aid in the creation and execution of sales strategies.
- Participate in and lead virtual account teams to achieve revenue and profitability goals.
- Develop regional engagement strategies and account development plans (ADP) for assigned accounts.
- Build and manage a pipeline of potential clients, systematically qualifying leads and guiding them through the decision-making process to secure sales.
- Provide strategic insights at the board level within designated accounts, demonstrating a deep understanding of business strategies and communication needs while effectively conveying the value of Enterprise Sales.
- Assess sales training needs and oversee skill development for both personal growth and that of the virtual account team.
- Ensure seamless channel management by leveraging CRM systems and applying knowledge management practices to enhance account management professionalism.
- Integrate quality management standards into all sales activities for assigned accounts, ensuring efficient daily execution.
- Track performance against targets using key metrics and take corrective actions to ensure objectives are met or exceeded.
- Deliver sales performance reports to support strategic decision-making by management.
- Ensure adherence to telecommunications licensing requirements, industry regulations, and competition laws.
- Foster and maintain strong relationships with internal and external partners, as well as Telecel Ghana’s Head Office account teams.
Application Process
Interested candidates are invited to submit their CVs and applications through Telecel Ghana’s career portal listed by each vacancy above.
