Vodafone Ghana Recruitment

Here are the ongoing Vodafone Ghana recruitment and how to apply.

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Table of Contents

Recruitment Of Retail Shop Managers

Key Accountabilities

• Implement strategies to enhance Collections in line with accurate monthly forecast provided to meet targets given.
• Resolve bill disputes and negotiations
• Ensure compliance to dunning policies to curtail churn
• Ensure clean data base is maintained and all terminated accounts have stopped billing
• Contribute to increase cash by collecting all current revenue and reduce the Aged buckets to 60days for each customer
• Meet retention target through customer issue resolution and increased reconnections
Core Competencies, Knowledge and Experience

• Contribute to decisions on Collections in Vodafone Ghana and meet monthly collections target
• Prepare weekly cash collections for reporting to senior management
• Comply with all companies rules and policies
• Perform other requests made by line manager, Report all collections related issues to line manager and recommend improvements.
• Meet with customers for the purposes of mediation, negotiation and debt collection strategy after consultation with line manager
• Liaise with other members of the Collections department to ensure all customer grievances are resolved
Technical and Professional Qualifications

• Bachelor of Business Administration required with emphasis on Finance or Accounting.
• Public accounting or Private industry experience • Prior revenue recognition experience is required
• Minimum of 4/5 years’ experience is required. Relevant experience includes Finance, Auditing or Revenue Recognition experience in a Telecoms Company.
• Must have understanding of financial statements and financial systems
• Ability to create accurate reports to meet internal reporting and analysis requirements
• Ability to take multiple data sets and variables and create meaningful reports for a variety of audiences
• Possess strong communication skills both verbal and written adaptable to all levels of management.
• Strong organizational skills and ability to prioritze workload.
• Possess a high degree of initiative, drive, confidence and ability to enjoy fact paced work environment.
• Professional, flexible and team oriented. Exposure to wireless and/or telecom industry desired

Skills

Digital Advocacy
Competitor Awareness and Cross Sell
Ownership
Building Rapport
Resilience
Building and Proposing Solutions
Empathy
Objection Handling and Negotiation
Identifies Customer Needs

Application Procedures : How To Apply

Interested and qualified persons should visit the : Recruitment Portal.
Then read through the job offer
Afterwards click on the apply button
Then fill the Recruitment form
Then click on the submit button to submit

Recruitment Of Shop Managers

Job Responsibility

* Supports the team with the delivery of store based activities, including end-to-end sales, customer services and store management responsibilities;
* Responsible for meeting Retail Sales and NPS targets consistently (may be individual or store targets);
* Builds trusting relationships with the customer base, drives improvements in NPS and represents the Vodafone brand;
* Provides operational support to the team and delivers an exceptional sales experience, developing customer loyalty and cross-selling through managing the customer experience;
* Coordinates reporting, stock-taking, audits and product launches and other store related activities that enable the store to run effectively;
* Applies the advocacy of Self-Serve and Digital-First for solving non-complicated service situations;
* Communicates and exchanges logical information in a concise and clear way, provides advice for ensuring effective collaboration across channels, perhaps with other stores;
* Engages with the local community and businesses (e.g. shopping centre, events, local charities/schools) and acts as an ambassador;
* Thoroughly understands Retail Sales policies and procedures through acquired experience, and informs customers accordingly to ensure a high level of customer experience;
* Ensures the team support and educate the customer around setting up/using their device, assist with technical queries and diagnose and organise repair of faulty devices;
* Ensures the team identify cross/upsell opportunities;
* Performs other job-related duties or tasks defined by the manager or resulting from assigned agendas.

Skills

Digital Advocacy
Competitor Awareness and Cross Sell
Ownership
Building Rapport
Resilience
Building and Proposing Solutions
Empathy
Objection Handling and Negotiation
Identifies Customer Needs

Application Procedures : How To Apply

Interested and qualified persons should visit the : Recruitment Portal.
Then read through the job offer
Afterwards click on the apply button
Then fill the Recruitment form
Then click on the submit button to submit

Recruitment Of Data Centre & Server Administrator

Responsibilities

Effectively manage the installation / commissioning, configuration of hardware and software components of the Unix & Linux Servers (physical & virtual machines) in the data centre
Maintain and ensure adherence to effective policies and best practices per the cyber security baseline requirements for Unix & Linux servers
Maintain all IT Unix & Linux infrastructure with automated, system management capabilities (including monitoring of critical systems), with ability to proactively identify potential system failures before they materialize as well as provide Level 2/3 technical support for systems and application running on them.
Protect Vodafone Ghana’s IT systems from both internal and external sources of usage ( and assess) that could potentially lead to damage to IT investments, service denial or interruption, theft of company data assets and any malicious activity against normal operation of the business.
Ensure high availability (24 by 7) and performance (against SLA) of all Linux and Unix servers, to provide dependable, highly secure, real-time access systems and make recommendation for future hardware and software upgrades

Technical And Professional Experience

Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or related field preferred
Seven or more years of Unix & Linux System Administration, 2 of which have in a technical management capacity
6+ years’ experience with Unix/Linux and support
5-7 years’ experience with Unix/Linux system management and monitoring

Skills