How To Use The ECG Mobile App (ECG Power) And Shortcode On Your Phone: Download App, Buy Credit, Pay Bills
Here is How To Use The ECG Mobile App (ECG Power) And Shortcode On Your Phone to Buy Credit, Pay Bills among other functionalities. The Electricity Company Of Ghana (ECG) has officially launched its Mobile App called ECG Power to help customers check their meter balance, how much credit they have used within a period and buy ECG credits online.
Although there is an ECG Web Portal that allows customers to check their bills, apply for a new service for their premises or homes, make complaints among others, prepaid customers were still unable to buy ECG credits online, the ECG mobile app is to address such challenge. The ECG Mobile App eliminates the inconvenience of joining queues or moving far from your home to buy credits for your meter.
Read Also >>> How To Buy ECG Prepaid Credit With Other Apps On Phone<<<
Table of Contents
About The ECG Mobile App (ECG Power) And Shortcode
The ECG Mobile App which is called ECG Power was launched by the Vice President of Ghana on 18th February 2020. The app was designed by the ICT staff of ECG to make it possible for 2.8 million out of the company’s 3.8 million customers to make payments for power purchased and services rendered by the Company. Smartphone Users can download the app from the Google Play Store or Apple App Store, create an account, add the meter number, and top up or pay bills using their mobile money wallets. Users of Non-smart phones can as well dial *226# and follow the prompts to use the service.
Functionalities Of The ECG Mobile App (ECG Power)
ECG Mobile APP is meant for conveniently paying prepaid and postpaid bills, viewing power power usage and getting notified on any ECG activity. Payments on the app can be made through MTN mobile money, Vodafone Cash and AirtelTigo Money. ECG Mobile App (ECG Power) is a Full featured App for buying power anywhere anytime conveniently. You can as well check power consumption both daily and monthly on periodic chart basis as well as Pay ECG bills, check your balance on a ECG account among other functionalities.
About The New Mobile ECG Shortcode
Prepaid Meters Supported By The ECG Mobile App
The app supports both prepaid and postpaid meters nationwide. There are plans to roll out other prepaid meters in subsequent updates. The ECG Mobile App currently supports the following prepaid meters:
- Nuri (Kamstrup)
- Holley
- Alpha
- MBH
- CLOU
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How To Download And Use The ECG Mobile App (ECG Power)
Smartphone Users can download the app from the Google Play Store or Apple App Store, create an account, add the meter number, and top up or pay bills using their mobile money wallets. Users of Non-smart phones can as well dial *226# and follow the prompts to use the service.
Download The New ECG Mobile App
Download the ECG Mobile App ( ECG Power ) for your android device below:
Download ECG Mobile App For Android Devices
Download ECG Mobile App For IOS ( iPhone )
How To Use The ECG Mobile App (ECG Power) To Pay Bills And Top Up Your Credit Balance Using A Smart Phone
Follow the steps below to buy ECG prepaid or pay bills with the ECG mobile app:
- Install the ECG App from Google Play Store or the App Store
- Then Create a new account on the ECG App with your Email, Phone number and enter a password
- Afterwards Add your first metre number by clicking on the (+) sign
- If you have more than one metre you can then proceed to add the second metre by clicking on the (+) sign again
- Choose the Top-up module to top up your balance
- Choose the Pay Bills Module to pay bills for your postpaid metre
- Then Confirm the payment via your Mobile Money
- If you experience errors while adding your meter, wait for a while and try again. If it persists, restart your mobile device and try again.
How To Use The ECG Mobile App (ECG Power) Service To Pay Bills And Top Up Your Credit Balance Using A Non Smart Phone (YAM Phones)
To Use The ECG Mobile App (ECG Power) Service To Pay Bills And Top Up Your Credit Balance Using A Non Smart Phone (YAM Phones) you need access the ECG Mobile Shortcode for ECG Services on your phone. With the new ECG Shortcode can be used to Top up your ECG prepaid, Pay your ECG Bills, Update your customer information with ECG. The shortcode is accessible on all the telecommunication networks nationwide.
- To use the new ECG shortcode for the shortcode for ECG services dial *226#
- Follow the prompt to make payments and access other ECG services
Read Also >>> How To Buy ECG Prepaid Credit With Other Apps On Phone<<<
Pls what’s the code for payment via momo,am using Airtel tigo.tnx.
Please I want to submit my meter reading but if I enter submit, they ask me to provide service point number but I don’t know it. How can I go about it please?
When setting up the app there’s a point you are ask to provide your CUSTOMER ACCOUNT NUMBER which was indicated that you can find it on last receipt but I can’t find it isn’t a SPN number on your last purchase receipt. I will be glad if I can get the feedback immediately thank you.
Our ECG Meter seems to be faulty!
What do we do?
I want my ecg power app to be activated or fetched up by my device
@abena update ur app was facing the same challenge until i update my app and it works perfect
I use the clou meter and I’ve never been able to buy credit remotely. The prompt keeps saying ‘unable to establish remote connection with meter’. I would appreciate if this could be looked into because the long queues we have to join just to buy prepaid credit is ridiculous.
I have the same issue and hope they reply soon. Thank you
Of late this app is not working making those us with the cardless metres suffer.if ur prepaid finish ,u have to travel to the district ecg office before u can get light which is quit tiring and frustrating .from my end too is like an hour journey and the transportation involved and if u are not lucky u get there after 4pm wat they will say is that we hv close ,go and come tomorrow without listening to u
This app is still not working to top up credit. Is there any update on this? I also can’t buy from the vendors or ECG offices because they say I have the “old” meter. What can I do??
The ECG app isn’t working, and the code *226# isn’t working either , so why state this online
Since the app is not working, is there any way we could top up using the meters that come without cards for loading?
Please how do I check my remaining prepaid balance on the app?
After entering the token it keeps rejecting it
My payment yesterday night did not reflect. All I keep getting in my ECG power all notifications are error messages and system down “go to vendor or office”.
I went to a vendor soaked wet in the rains this evening to purchase again but it did not reflect. At least I got a token unlike the app.
I just got home and from entering the token to checking my balance, everything I do on the meter I get ERROR_06 message.
Please rectify this immediately.
Meter number P191090258
I have left dozens of emails to no avail and reported through the app as well
Payment on my meter is not reflected.
Meter name:Rose Nkansah
Meter number: 201117628
First amount ghc25,
Second amount ghc5
Date: 04/05/22.
TRANSACTION ID: 20220504125700000011
Find difficult to download app
Registration for payment
I’m trying to add meter is saying meter number not found
Pls I have a problem with my landlord and I need to check the meter number but can do it show me he gives me bill of 1300gh just for 3months and I need to check the bills that came for that months so pls show me how to check for meter number so I do it here on my phone I have the APP
Help me to buy prepaid here please
I bought power over three days now but have not received token number yet. Please refund money
Hahaha
I bought power for my prepaid metre using mtn momo but I’m yet to receive it.
I’m Olivia in Kumasi. Short Code has not been responding for sometime now….l have tried over and over again today without any good results. Could you check and work on the shortcode,thank you.
I just bought power but my lights are still not back. It’s been about 20 minutes since
The Most convenient service ever, But I believe there is more room for improvement with respect to intelligent electronic devices/appliances left on standby in a more sophisticated homes (Smart homes).. a little tweak to this meter or its Bios, I think will do a lot of good to the average Average Ghanaian.. I rate 3 stars out of 5. Thanks
I just bought light and tried to load it but it not working but the money in my wallet has been deducted , so please how do i go by it and how will i be able to load the prepaid
Bought light yesterday and tried to use it today but not working, tried to use the app but system kept saying validation error . I want to know the problem
Please is there a way to check for your meter number?
How do I refund my money if I pay my bill via mobile money
Pls we have top up our on the account 14315058 but light is still off….pls van u check for me
Kindly contact ECG or the mobile service provider for refund after 24 hours
That will be if I haven’t consumed it right?
Please how can i check the remaining balance on my prepaid meter using the ecg mobile app
Yes if it is a smart meter
Please I made momo payment of ¢200 today for my postpaid meter, I received an SMS that the payment did not go through but the amount has been deducted from my account.
Call MTN or the the network you used, for refund
Been trying to recharge with your code* 226# but not going thru..
Try another time. There might be pressure on the system due to the pandemic